Phone Support
Blizzard: February 24, 2026
Classes before noon on Tuesday, February 24 will remain remote. Review our website for detailed instruction.
Call Center
The Call Center is staffed by students under one supervisor. They are committed to providing the highest level of customer service and are a one-stop shop to request IT help.
You can reach them by calling 203-365-7575. While on campus just dial the extension 7575.
If a ticket cannot be resolved over the phone, it can be escalated either to on-site support or to Level 2 IT support where a staff member responsible will address the issue directly. The tickets are added to a queue and are resolved on a first come first serve basis unless it is deemed an emergency.
Hours of Operation
Monday thru Thursday: 7:30am to 7:30pm
Friday: 7:30am to 4:30pm
Saturday: 8:00am to 12:00pm
Hours may vary during holidays and semester breaks.