Technical Support
The Factory is committed to offering the best support possible to our community.
The Factory can be reached by:
- emailing techsupport@sacredheart.edu
- visiting our new Self-Service Portal and submitting your own ticket
- visiting one of our in-person Help Desk locations
- calling us at 203-365-7575
With each of these methods, we ask that you provide your name, SHU ID number, and a phone number where we can reach you. Our goal is to respond to every issue within 1-2 business days.
Hours of Operation
Full Support
Walk-in, on-site, phone, email & self-service support.
- Monday – Thursday: 7:30 a.m. – 7:30 p.m.
- Friday: 7:30 a.m. – 7:30 p.m./7:30 a.m. - 4:30 p.m. (Summer)
- Saturday: 8 a.m. – Noon
Additional Classroom Support
- Monday – Friday: 7:30 a.m. – 9 p.m.
- Saturday: Noon - 4:30 p.m.
| Technical Support Services | ||||
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| IT Wiki | Phone Support | Walk in Support | Self Service Portal | Laptop Programs |
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The Factory
The Factory Supplies technical support to the SHU Community. It is IT's combined Help Desk and Call Center. Visiting one of our locations, you will be able to get help with all things IT related. The staff of full-time employees and part-time students are extensively trained to provide first level support in almost every area of IT. Most second level problems that require on-site visits or hardware repairs to laptops can also be done at the Factory.