Information Technology

Available Position

Technical Services Technician

This position includes students working at a Sacred Heart University IT Help Desk location and/or in the IT Call Center to provide basic IT support for all university members. This includes in-person, remote, and on-site support. IT Help Desk locations are at the Main Academic Building, West Campus, Martire, and Center for Health Education. The IT Call Center is in the Main Academic Building.

Technical Services Technicians create support tickets, perform basic diagnostics and troubleshooting, work on various laptops and mobile devices, and assist with accounts, networking, and software issues.
This position does not offer remote work.

Responsibilities

• Provide basic IT services to all members of the university at the Help Desk, in the Call Center, or on-site
• Assist university members (faculty, staff, students, etc.) with Level 1 IT issues in classrooms, presentation spaces, and offices
• Work with other Technicians and full-time staff (Level 2 technicians and Graduate Assistants) to accomplish tasks and projects
• Obtain and utilize IT knowledge to provide the best IT support to the university
• Demonstrate responsibility and accountability in all aspects of the job
• Follow all Sacred Heart University policies and the IT Service Desk Staff Policy

Location

Main Academic Building. This position does not offer remote work.

Expected Hours

6 hours a week

Apply

Contact Ryan Marsh, Support Services Technician, at 203-365-4212 or techsupport@sacredheart.edu.