Information Technology

Available Position

Technical Services Technician

Technicians provide basic IT support for all university members for through in-person, remote, and on-site support. Technicians will work with other staff members and IT resources to document and troubleshoot issues for all university members. Technicians may be stationed at our locations across Park Ave Campus, West Campus, Center for Health Education, and Martire.

Responsibilities

  • Provide basic IT services to all members of the university at the Help Desk, in the Call Center, or on-site
  • Assist university members (faculty, staff, students, etc.) with Level 1 IT issues in classrooms, presentation spaces, and offices
  • Create support tickets, perform basic diagnostics and troubleshooting, work on various laptops and mobile devices, and assist with accounts, networking, and software issues
  • Work with other Technicians, Graduate Assistants, and full-time Specialists to accomplish tasks and projects

Location

Main Academic Building - PioTech Center

Expected Hours

6 hours a week

Apply

Contact Ryan Marsh, Support Services Supervisor, at 203-365-4212 or techsupport@sacredheart.edu.