Health Insurance
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Undergraduate Students
For information on undergraduate student health insurance, visit Student Accounts.
Graduate Students
Required Health Insurance Starting Fall 2025 for International Graduate Students
Starting with the 2025-2026 academic year, and effective from fall 2025, it will be mandatory for all international F-1 visa graduate students to have the University health insurance plan. All enrolled graduate F1 visa students will be automatically enrolled in the health plan through ISO Student Health Insurance. Students will be enrolled for the duration of their academic program at SHU and the insurance fees will be posted on their student accounts.
You may be eligible to waive out of the University-sponsored insurance plan if you have active health insurance through your home country embassy (e.g. SACM) or parent/spouse’s U.S.-based employer plan. Travel insurance plans will not be accepted as a waiver. Instructions on the waiver process will be provided in an enrollment email from ISO in early fall 2025.
Why is health insurance important in the US?
The high cost of health care in the U.S. exposes international students to financial risks in case of illness or injury. Requiring all international students to enroll in the school-sponsored health plan from ISO helps protect against high medical costs and potential disruptions to academic progress.
Contact ISO Student Health Insurance
If you have specific questions regarding the insurance plan, please contact ISO at 1-800-244-1180 (Monday–Friday, 9 a.m. through 6 p.m. EST) or email ISO customer care.
Questions can also be directed to gradstudentaffairs@sacredheart.edu.
Frequently Asked Questions
- Students are sent information about their login credentials at the beginning of each semester.
- Visit the ISO website and use your member ID/email and password to access.
- If you do not know your password, you can reset it here: ISO password reset
Once you login to your account, you will be able to see your insurance card, plan confirmation, and plan benefits brochure.
The ISO website has a direct resource for finding in-network doctors on a nationwide level through the Aetna PPO network. Students can also access different tutorials via PDF and video and can contact ISO customer service for prompt assistance.
Students can contact ISO in multiple ways:
- ISO contact information
- Phone: 212-262-8922
- Email: customercare@isoa.org
- Students are eligible for a waiver only if they have coverage from a parent or spouse’s US-based employer plan or are insured through their embassy (such as SACM).
- During the waiver period, students should submit their waiver prior to the announced deadline.