Satellite Copiers

SHUPAD is responsible for satellite copiers located strategically throughout the campus.

Our copiers are called Multi-Functional Devices (MFDs). MFDs generally have the ability to print, copy, fax and scan. Surveys are provided when it is time to acquire new machines so that every attempt is made to acquire MFDs with the features most used by a department. For example, if a department will not be faxing from the MFD, it makes no sense to order the machine with the fax component.

Card Readers

All Satellite MFDs have card readers attached to the unit. These card readers keep track of all activity on the device. All users should use their SHUCard to make copies and to release prints from the devices. If you will be using the satellite machines, you need a SHUCard.

If you see your name in the upper right corner of the screen, you should be good to go. If the display asks you to enter your username and password, the card needs to be brought to the PioTech Center at one of the following locations:

• Academic Center - across from 63’s
• Center for Healthcare Education - third floor
• West Campus - first floor
• Stamford - Tandet Center (see IT technician)

If you have any other issues, put in a ticket with the PioTech Center so we can get staff assigned to your issue as soon as possible. For the PioTech Center, call 203-365-7575 or email techsupport@sacredheart.edu.

Department cards have been issued to administrative assistants for copying purposes. These departmental cards should be used sparingly (primarily by work-study students or graduate assistants). Department cards cannot be used for printing from the MFDs. Whoever is logged onto the computer that sends the print job must use their SHU ID to retrieve the job.

If you lose your department card, you should report it to SHUPAD so we can cancel the card and provide a replacement. If you need a new ID card, you must go to the Student Union.

Paper, Supplies & Service

Paper for the MFDs can be ordered by calling the IT Service Desk at 203-365-7575. When this process is followed, we are able to track the requests. When email messages or telephone calls are received at SHUPAD, the response could be delayed. Under no circumstances should calls be placed to the MFD vendor for supplies or service. We are engaged in a supply and service contract. Additional supply orders or service requests have resulted in unexpected invoices. Call the service desk and SHUPAD staff will address the issue.

Our staff are trained and can handle the most common service issues. When we are notified of a service request, a staff member from the SHUPAD will arrive on scene. The staff member will evaluate the situation and provide a solution toward resolution.