Request Services

All students, faculty and staff have the capability of sending work order requests to Facilities & Construction.

Emergency Requests

Call Facilities & Construction directly at 203-371-7870, Monday through Friday from 7 a.m. to 4 p.m. Nights and weekends, call Public Safety at 203-371-7995.

Priority of Work Requests

1st Priority: Life, health, safety of residents and staff.  (Response: immediate; within 24 hours)

2nd Priority: Maintaining the building. (Response: as soon as possible; depending on cost, funding, procurement of materials and availability of staff with sufficient notice to Facilities & Construction.

3rd Priority: Requests of convenience, cosmetic, or non-essential maintenance or cleaning. (Response: as soon as time and/or funding permits.)

Submit a MOP Request

  1. Visit the MOP website. A dialog box appears, log in your user name and password. This is your SHU username and password.
    • Remember scheduled events that have been approved in the R25 system and require the need of set-ups of tables, chairs, etc., require a MOP request, such requests should include date, location, amount of tables, amount of chairs and type of setup required. This needs to be entered at least a week in advance of the scheduled event to allow for proper planning and response.
  2. A window will open to the form promptly giving you numerous fields to input information regarding your location, the maintenance and/or custodial problem you are requesting to be served. Fill in all required fields along with the rest of the form.
  3. Select submit on the bottom of the page. An email will then be sent to you regarding your request.