Phone Support

Call Center

The Call Center is staffed by students under one supervisor.  They are committed to providing the highest level of customer service and are a one-stop shop to request IT help. 

You can reach them by calling 203-365-7575. While on campus just dial the extension 7575.

If a ticket cannot be resolved over the phone, it can be escalated either to on-site support or to Level 2 IT support where a staff member responsible will address the issue directly. The tickets are added to a queue and are resolved on a first come first serve basis unless it is deemed an emergency.

Hours of Operation

Monday thru Thursday:  7:30am to 7:30pm
Friday:  7:30am to 4:30pm
Saturday:  8:00am to 12:00pm

Hours may vary during holidays and semester breaks.