Op Ed: Become A Service Leader to Connect with Hybrid/Remote Workers
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Psychology professor Mary Ignagni describes how employers can better connect with their remote employees. She explains it takes being a service leader.
“The pandemic forced us to do what we, as Americans, do best: innovate, collaborate and find short-term creative solutions for keeping businesses, services and schools open and running. In an employment version of the Wild West, companies and organizations that had rarely allowed employees to work from home invested in new technologies, instituted policies on the run and scrambled to figure out how to manage staff.
“Many workers enjoyed this changed reality, while others required a new level of discipline to complete assignments effectively, collaboratively and on schedule without working late into the night and burning out. Managers had to learn how to support their dispersed teams and communicate effectively. Traditional, hierarchical ways of leading weren’t as effective, and the dichotomy between tech-savvy and multi-generational workers posed greater challenges.”