Information Technology

Unavailable Position

Office of the Chief Information Officer (OCIO) Graduate Assistant

Assist with support of procurement, assets and reporting needs of the OCIO staff.

  • Full-time (35 hours/week)
  • Compensation: $32,508

Dates

Immediately - June 30, 2025

Principal Duties & Responsibilities

  • Support the tracking of all IT assets used on campus
  • Assist in the preparation and tracking of university-issues devices
  • Aid in data entry operations and provide user training for the management of assets in the Information Technology Service Management (ITSM)
  • Assist the OCIO team with tickets submitted through the ITSM
  • Help maintain and respond to the OCIO teams email accounts
  • Assist in creating reports that reference key performance indicators
  • Assist with user surveys to assess computer needs and user satisfaction
  • Other responsibilities as assigned

Knowledge & Skills Needed

  • Bachelor's degree required, preferably in a computer-related discipline
  • Proficient technical background with an ability to give instructions to a non-technical audience
  • Customer-service focused
  • Strong communications and interpersonal skills
  • Excellent problem-solving skills
  • Strong attention to detail and ability to manage multiple tasks simultaneously
  • Travel required as needed

Unusual Working Conditions

Must be available to work certain weekends/evenings at various times throughout the year.