Requesting a Refund

Students who receive federal loans | (i.e. Stafford or Parent/Graduate PLUS) 

  • When Sacred Heart University is in receipt of your federal loan disbursement(s), you will be notified via University email.

  • If the federal loan disbursement(s) create a credit balance, a refund will be automatically processed to your refund preference within fourteen (14) days.

  • If you would like to have the credit balance/refund kept on your account for use toward future semester tuition or fees, please review the Hold Credit Balance Authorization that is included with your federal loan disbursement notification email.  Complete the form, then, submit the form to the Office of Student Accounts within fourteen (14) days of the disbursement notification.

Additional requests for refund

  • Students are required to request refunds that do not meet the above noted criteria.

  • Before making the request, please log in to your student account to review your online account activity for available credit balance

  • Then, contact the Office of Student Accounts:
    • Phone: 203-371-7925
    • In person: Main Academic Building, SC 100

  • Allow fourteen (14) days for processing to your refund preference

Direct Deposit Refund Preference

  • Refunds are issued via electronic funds transfer; to a bank checking/savings account as set by the student.
    • Bank Mobile offers a Vibe Account
    • Or, use an existing bank account
  • Preference activation code issued by Bank Mobile:  
  • Bank Mobile technical support phone number is 866-663-2228
    Or, call/visit Student Accounts 203-371-7925 or SC 100, Main Academic Building