b.      OPERATIONALLY EFFICIENT
·          Provide a safe and inviting environment to all
·          Encourage employee empowerment at all levels
·          Expect all to take responsibility and be accountable for their actions
·          Reduce and eliminate bureaucracies
·          Bring projects to timely resolution and communicate results
·          Provide proper training and tools for all employees
·          Make efficient use of systems, working conditions and equipment
·          Assure appropriate workloads to achieve the best productivity

c.      KNOWLEDGEABLE
·          Provide correct information to internal & external customers
·          Know with confidence the responsibility and expertise of each area
·          Share general information about the University freely
·          Understand the Mission and advocate its values
·          Maintain confidentiality

d.      EDUCATIONAL
·          Provide education for students and when appropriate for their parents
·          Foster holistic learning:  in and out of the classroom
·          Promote life-long learning in both skills and knowledge

2)     A motivational component designed to help employees recognize the importance of enjoying their work and the impact their behavior has on customers.

3)     A skill-based training designed to assist employees with enhancing their interpersonal, listening and problem solving skills.

Programs will now be scheduled at intervals to continue with plans for University-wide training.