The 21st John F. Welch College of Business Research Forum will be held on Wednesday, November 12, at 12:30 to 2:00 pm in the Roncalli Hall Lobby. Dr. Michael Zhang, associate professor of Management, will present his paper, “Knowledge Management Capabilities and Firm Performance: The Role of Information Systems.”  All are welcome but please RSVP by Wednesday, November 5th with Rosemary Dobosz via email, doboszr@asacredheart.edu or call 371-7953.  The agenda is as follows; 12:30–1:00, lunch; 1:00-1:45, presentation; 1:45–2:00.

Abstract: While a great deal has been written about how information systems (IS) can be deployed to support knowledge management for performance improvements, there is little empirical evidence suggesting such IS deployment can actually improve a firm’s bottom-line performance. This study attempted to assess the impact of IS support for two key knowledge management capabilities (knowledge generation and knowledge transfer) on productivity and profitability with both survey and archival data. The potential moderating effects of firm-specific, complementary organizational resources on the performance impact of the IS support were also examined and tested. The results showed that IS support for knowledge generation and IS support for knowledge transfer both had direct positive effects on labor productivity. Coupled with firm-specific, complementary organizational resources, both types of IS support improved returns on sales.

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