Problem/Support Assistance - Sacred Heart University


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Information Technology INFORMATION TECHNOLOGY DEPARTMENT

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PROBLEM/SUPPORT ASSISTANCE

Items listed below are common but not a complete list of issues that can be defined as either Blackboard or Web Advisor related issues.

BLACKBOARD

- Inability to access Blackboard and/or Blackboard Courses
- Inability to log into Blackboard
- Inquiries about Blackboard tools and features

WEB ADVISOR

- Inabilty to register online (check registration holds first)
- Inability to log into Web Advisor
- Grade entry issues

To report a Blackboard Issue, please contact our SHU call center at 1-866-365-7575 or click here to report the Blackboard issue.

To report a Web Advisor Issue, please contact our SHU call center at 1-866-365-7575 or click here to report the Web Advisor issue.

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