HOW TO CREATE A SERVICE REQUEST IN "MOP"
the MAINTENANCE ORGANIZATION PROGRAM OF CAMPUS OPERATIONS
All students, faculty and staff have the capability of sending work order requests to Campus Operations.
- Connect with our direct URL by using this link: http://mops.sacredheart.edu/awp/web/default.aspx?ws=SHU
- Select: "CREATE MOP REQUEST"
- A window will open promptly giving you numerous fields to input information about you, your location, the maintenance and/or custodial problem you are requesting to be serviced. Please fill in as much information as possible. (If your room number cannot be found in the drop-down menu, please enter it in the "PROBLEM LOCATION" field. Be sure that the work request description is accurate.)
- Select: "SUBMIT REQUEST." A second page will open that will allow you to review your information for accuracy and correct any errors. If all of the information is correct: click “SUBMIT”
CONGRATULATIONS! You have just generated a "MOP" Facilities Service Request
FOR EMERGENCY REQUESTS:
Please call Campus Operations directly at 203-371-7870, Monday through Friday from 7:30am to 4:30pm. Nights and weekends, please call Public Safety at 203-371-7995.
PRIORITY OF WORK REQUESTS:
1st Priority- Life, health, safety of residents and staff. (Response: immediate; within 24 hours)
2nd Priority- Maintaining the building. (Response: as soon as possible; depending on cost, funding, procurement of materials and availability of staff with sufficient notice to Campus Operations.
3rd Priority- Requests of convenience, cosmetic, or non-essential maintenance or cleaning. (Response: as soon as time and/or funding permits.)