The Mail and Duplicating Center is responsible for the satellite copiers located strategically throughout the campus. The copiers are actually called MFD's (Multi-Functional Devices). These MFD's generally have the ability to print, copy, fax, and scan. Surveys are provided when it is time to acquire new machines so that every attempt is made to acquire MFD's with the features most used by a department. For example, if a department will not be faxing from the MFD, it makes no sense to order the machine with the fax component.
Equitrac Card Readers
All Satellite MFD's have Equitrac card readers attached to the unit. These card readers keep track of all activity on the device. Faculty and staff should use their Sacred Heart University ID card to make copies and to release prints from the devices. This includes part-time staff or adjunct faculty. If you will be using the satellite machines and you work at Sacred Heart University, you need a Sacred Heart University ID card.
Department cards have been issued to administrative assistants for copying purposes. These departmental cards should be used sparingly (primarily by work-study students or graduate assistants). Department cards can not be used for printing from the MFD's. Whoever is logged onto the computer that sends the print job must use their SHU ID to retrieve the job.
A final word about Equitrac...if you lose your ID or department card, you should report it to the Mail & Duplicating Center so we can cancel your old card. If you need a new ID card, you must go to the Student Union. If you lose a department card, report it to us and we will acquire a new card for you through the Student Union. Under extremely rare occasions, we can issue a second department card, but it is a huge process that involves the Mail & Duplicating Center, Student Union, Administrative IT, and the Networking Departments.
Paper, Supplies, and Service
Paper for the MFD's can be ordered by calling the SHU Helpline at (866-365-7575). When this process is followed we are able to track the requests. When email messages or telephone calls are received in the Mail & Duplicating Center the response could be delayed. Under no circumstances should calls be placed to the MFD vendor for supplies or service. We are engaged in a supply and service contract. Additional supply orders or service requests have resulted in unexpected invoices. Call the Helpline and we'll take it from there.
A final word about service issues. Our staff are trained and can handle the most common service issues. When we are notified of a service request, a staff member from the Mail & Duplicating Center will arrive on scene. The staff member will make the determination on whether or not the MFD vendor needs to be called. We ask you to be patient with us. There are many pieces to the puzzle of resolving service issues. We need to determine whether there is an equipment malfunction. If the issue involves the card reader, we need to contact Equitrac. For printing issues, we may need to contact the IT departments since all the MFD's are hosted on their servers.
The satellite copiers utilize a 3-letter identifier to identify the building. The 3-letter identifier is followed by a dash and then 3 alphanumeric characters that identify the physical location of each unit. For example, the English Department is located in the Academic Building. Using our naming convention, the copier is identified as follows: ACA-ENG.
|Center for Healthcare Education||CHE|
|Student Success Center||SUC|
Satellite Copiers are located in the following locations:
|Name||Building||Department||Model||Ricoh Ser Num|
|ACA-ASD||Academic||Asst Dean A&S||MP 3352||C81016537|
|ACA-CJ||Academic||Criminal Justice||MP 3352||C81016538|
|ACA-CS||Academic||Computer Science||MP C3003||C81037703|
|ACA-DAS||Academic||Dean Arts & Science||MP C400SR||C81037662|
|ACA-MIN||Academic||Campus Ministry||MP C3003||C81037704|
|ACA-OPS||Academic||Campus Operations||MP C401SR||C81057410|
|ACA-PAS||Academic||Performing Arts Studio||MP 3354SP||C81057418|
|ACA-PS||Academic||Public Safety||MP 3352||C81016540|
|ACA-SA||Academic||Student Accounts||SP 5210SR||C81057982|
|ACA-AS2||Academic||Government & History||MP 4002||C81037681|
|ACA-UPB||Academic||Upward Bound||SP 5210SR||C81058026|
|CHE-DHP||Center for Healthcare Education||Dean Health Professions||MP 301||C81057420|
|CHE-HSC||Center for Healthcare Education||Health Science||MP C4502||C81016512|
|CHE-PT||Center for Healthcare Education||Physical Therapy||MP C5502||C81016544|
|CHE-STU||Center for Healthcare Education||Students 1st Floor||MP 4002||C81037679|
|CHE-NUR||Center for Healthcare Education||Nursing||MP C4504ex||C91120775|
|CUR-FA||Curtis Hall||Financial Assistance||MP C400SR||C81037655|
|CUR-GRA||Curtis Hall||Graduate Admissions||MP C3003||C81016517|
|CUR-UGA||Curtis Hall||Undergraduate Admissions||MP C3002||C81038227|
|CUR-UGA1||Curtis Hall||Admissions Operations||MP501SPF||C81038227|
|SHU-LAN||Landmark Square||Stamford Landmark||MP 3352||C81029267|
|LIB-STU||Library||Students Main Level||MP C4502||C81016574|
|MAR-COB||Martire||College of Business||MP C5502||C81016521|
|MCM-ENP||McMahon Commons||Enrollment & Planning||SP 5210SR||C81057928|
|MEL-AVP||Melady Hall||Academic Vice President||MP C401SR||C81057411|
|MEL-HR||Melady Hall||Human Resources||MP C401SR||C81057412|
|MEL-SPA||Melady Hall||Strategic Planning||MP 3352||C81017729|
|MEL-2nd||Melady Hall||2nd Floor||MP 2553||C81039408|
|PIT-LOB||Pitt Center||Athletic Teams||MP 4002||C81016573|
|PIT-AD2||Pitt Center||Athletic Director 2nd Floor||MP 5002||C81057718|
|PIT-ATH||Pitt Center||Athletics||MP 5002||C81057390|
|PIT-TRA||Pitt Center||Athletic Training||SP 5210SR||C81058023|
|PIT-MAR||Pitt Center||Athletics Marketing||MP C3002||C81016572|
|RON-SW||Roncalli Hall||Social Work||SP 5210SR||C81057983|
|RON-RES||Roncalli Hall||Residential Life||SP 5210SR||C81057980|
|RON-ART||Roncalli Hall||Art Department||MP 301||C81057408|
|SUC-ULC||Student Success||Learning Center Employees||MP 3352||C81016536|
|TAN-PAF||Tandet Center||PA Faculty||MPC 3504||C91080188|
|TAN-PAS||Tandet Center||PA Students||MP 3554||C91080239|
|WEL-HEA||Wellness Center||Health and Wellness||MP 3352||C81031631|
|WES-IT||West Campus (W)||Information Technology||MP C401SR||C81057409|
|WES-PS||West Campus (W)||Public Safety||SP 5210SR||C81038298|
|WES-ED1||West Campus (W)||Education 3rd Floor||MP 5002||C81057717|
|WES-ED2||West Campus (W)||Education 3rd Floor||MP 5002||C81059531|
|WES-FIN||West Campus (W)||Finance & Administration||MP 3352||C81016542|