The Mail and Duplicating Center is responsible for the satellite copiers located strategically throughout the campus. The copiers are actually called MFD's (Multi-Functional Devices). These MFD's generally have the ability to print, copy, fax, and scan. Surveys are provided when it is time to acquire new machines so that every attempt is made to acquire MFD's with the features most used by a department. For example, if a department will not be faxing from the MFD, it makes no sense to order the machine with the fax component.
Equitrac Card Readers.
All Satellite MFD's have Equitrac card readers attached to the unit. These card readers keep track of all activity on the device. Faculty and staff should use their Sacred Heart University ID card to make copies and to release prints from the devices. This includes part-time staff or adjunct faculty. If you will be using the satellite machines and you work at Sacred Heart University, you need a Sacred Heart University ID card.
Department cards have been issued to administrative assistants for copying purposes. These departmental cards should be used sparingly (primarily by work-study students or graduate assistants). Department cards can not be used for printing from the MFD's. Whoever is logged onto the computer that sends the print job must use their SHU ID to retrieve the job.
A final word about Equitrac...if you lose your ID or department card, you should report it to the Mail & Duplicating Center so we can cancel your old card. If you need a new ID card, you must go to the Student Union. If you lose a department card, report it to us and we will acquire a new card for you through the Student Union. Under extremely rare occasions, we can issue a second department card, but it is a huge process that involves the Mail & Duplicating Center, Student Union, Administrative IT, and the Networking Departments.
Paper, Supplies, and Service.
Paper for the MFD's can be ordered by calling the SHU Helpline at (866-365-7575). When this process is followed we are able to track the requests. When email messages or telephone calls are received in the Mail & Duplicating Center the response could be delayed. Under no circumstances should calls be placed to the MFD vendor for supplies or service. We are engaged in a supply and service contract. Additional supply orders or service requests have resulted in unexpected invoices. Call the Helpline and we'll take it from there.
A final word about service issues. Our staff are trained and can handle the most common service issues. When we are notified of a service request, a staff member from the Mail & Duplicating Center will arrive on scene. The staff member will make the determination on whether or not the MFD vendor needs to be called. We ask you to be patient with us. There are many pieces to the puzzle of resolving service issues. We need to determine whether there is an equipment malfunction. If the issue involves the card reader, we need to contact Equitrac. For printing issues, we may need to contact the IT departments since all the MFD's are hosted on their servers.
The satellite copiers utilize a 3-letter identifier to identify the building. The 3-letter identifier is followed by a dash and then 3 alphanumeric characters that identify the physical location of each unit. For example, the English Department is located in the Academic Building. Using our naming convention, the copier is identified as follows: ACA-ENG.
|Building||3-Letter Identifier||Building||3-Letter Identifier|
|Academic Building||ACA||Merton Hall||MER|
|Administration Building||ADM||Milford Ice Pavillion||MIL|
|Cambridge Building||CAM||Oakview Building||OAK|
|Curtis Hall||CUR||Park Ave House||PAH|
|E-Lite Building||ELI||Pitt Center||PIT|
|Griswold Campus||GRI||Roncalli Hall||RON|
Satellite Copiers are located in the following locations:
|Academic||Assistant Dean A&S||ACA-ASD||Ricoh||Aficio MP 3352|
|Academic||Chemistry||ACA-CHE||Ricoh||Aficio MP 3352|
|Academic||Criminal Justice||ACA-CJ||Ricoh||Aficio MP 3352|
|Academic||Computer Science||ACA-CS||Ricoh||Aficio MP C3003|
|Academic||Dean Arts & Science||ACA-DAS||Ricoh||Aficio MP C400SR|
|Academic||English||ACA-Eng||Ricoh||Aficio MP 4002|
|Academic||Hawley Lounge||ACA-HWL||Ricoh||Aficio MP C3003|
|Academic||Information Technology||ACA-IT||Xerox||WorkCentre 7535|
|Academic||Math||ACA-MAT||Ricoh||Aficio MP 3352|
|Academic||Mail & Duplicating Center||ACA-MDC||Ricoh||Aficio MP 2553|
|Academic||Campus Ministry||ACA-MIN||Ricoh||Aficio MP C3003|
|Academic||Campus Operations||ACA-OPS||Xerox||WorkCentre 7125|
|Academic||Performing Arts Suite||ACA-PAS||Xerox||WorkCentre 5335|
|Academic||Philosophy||ACA-PHI||Ricoh||Aficio MP 4002|
|Academic||Public Safety||ACA-PS||Ricoh||Aficio MP 3352|
|Academic||Psychology||ACA-PSY||Ricoh||Aficio MP 4002|
|Academic||Student Accounts||ACA-SA||Xerox||WorkCentre 4260|
|Academic||Telecom||ACA-TEL||Ricoh||Aficio MP 2553|
|Academic||Vending Room (HC Wing)||ACA-VEN||Xerox||WorkCentre 5335|
|Academic||Volunteer Programs||ACA-VP||Ricoh||Aficio MP 2553|
|Administration||Arts & Science 2nd Floor||ADM-AS2||Ricoh||Aficio MP 4002|
|Administration||Academic VP||ADM-AVP||Xerox||WorkCentre 7545|
|Administration||Human Resources||ADM-HR||Xerox||WorkCentre 7535|
|Cambridge||Dean of Health Professions||CAM-DHP||Xerox||WorkCentre 4118|
|Cambridge||Health Science||CAM-HSC||Ricoh||Aficio MP C4502|
|Cambridge||Nursing||CAM-NUR||Ricoh||Aficio MP 4002|
|Cambridge||Occupational Therapy||CAM-OT||Xerox||WorkCentre 5335|
|Cambridge||Physical Therapy||CAM-PT||Ricoh||Aficio MP C5502|
|Cambridge||Student Main Lobby||CAM-STU||Ricoh||Aficio MP 4002|
|Cambridge||University Advancement||CAM-UA||Ricoh||Aficio SP 5210SR|
|Curtis Hall||Financial Assistance||CUR-FA||Ricoh||Aficio MP C400SR|
|Curtis Hall||Graduate Admissions||CUR-GRA||Ricoh||Aficio MP C3002|
|Curtis Hall||Undergraduate Admissions||CUR-UGA||Ricoh||Aficio MP C3003|
|Elite Building||Strategic Planning||ELI-SPA||Ricoh||Aficio MP 3352|
|Griswold Campus||Griswold||GRI-GRI||Xerox||WorkCentre 5335|
|Library||Learning Center Employees||LIB-LCE||Ricoh||Aficio MP 3352|
|Library||Learning Center Studetns||LIB-LCS||Ricoh||Aficio 5210SR|
|Library||Students Main Level||LIB-STU||Ricoh||Aficio MP C4502|
|McMahon Commons||Enrollment & Planning||MCM-ENP||Xerox||WorkCentre 4260|
|Merton Hall||Residential Life||MER-RES||Xerox||WorkCentre 5335|
|Oakview Campus||Art Department||OAK-ART||Xerox||WorkCentre 5330|
|Oakview Campus||Business Office||OAK-BUS||Xerox||WorkCentre 5745|
|Oakview Campus||Education 1st Floor||OAK-ED1||Xerox||WorkCentre 5745|
|Oakview Campus||Education 2nd Floor||OAK-ED2||Xerox||WorkCentre 5745|
|Oakview Campus||Finance & Administration||OAK-FA||Ricoh||Aficio MP 3352|
|Oakview Campus||Student Cafeteria||OAK-STU||Xerox||WorkCentre 4260|
|Park Ave House||Wellness Center||PAH-WEL||Ricoh||Aficio MP 3352SP|
|Pitt Center||Athletic Director Upper Level||PIT-AD2||Xerox||WorkCentre 5745|
|Pitt Center||Athletics Basement Level||PIT-ATH||Xerox||WorkCentre 5335|
|Pitt Center||Integrated Rehabilitation||PIT-INT||Xerox||WorkCentre 4260|
|Pitt Center||Athletic Marketing||PIT-MAR||Ricoh||Aficio MP C3002|
|Roncalli Hall||College of Business 2nd Floor||RON-COB||Ricoh||Aficio MP C5502|
|Roncalli Hall||Management 1st Floor||RON-MGT||Ricoh||Aficio MP C3003|
|Stamford Campus||Landmark Square||STA-LAN||Ricoh||Aficio MP 3352SP|