Problem/Support Assistance

MySHU consists of two separate systems; Blackboard and WebAdvisor.  Items listed below are common but not a complete list of issues that can be defined as either Blackboard or Web Advisor related issues.

Blackboard                                                                              WebAdvisor

Common Problems:

  • Inability to access Blackboard and/or specifically Blackboard courses
  • Inability to complete the Blackboard login process
  • Inquiries about Blackboard tools and features

To Report a Blackboard Issue:

  • Option 1: Contact the SHU Call Center at 1-866-365-7575
  • Option 2: Launch a support ticket

To launch a support ticket, follow the instructions below:

  • Visit: https://itsupport.sacredheart.edu
  • Click Log In and select Incident Management to create a new incident.
  • Select Blackboard as your category
  • Enter a description of your issue and click submit

Common Problems

  • Inability to register online (check registration holds first)
  • Inability to log into Web Advisor
  • Grade entry issues

To Report a WebAdvisor Issue:

  • Option 1: Contact the IT Call Center at
    1-866-365-7575
  • Option 2: Report the issue using the WebAdvisor online form

NOTE: DO NOT USE THE WEBADVISOR FORM TO REPORT A BLACKBOARD ISSUE.