MySHU consists of two separate systems; Blackboard and WebAdvisor. Items listed below are common but not a complete list of issues that can be defined as either Blackboard or Web Advisor related issues.
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Common Problems:
- Inability to access Blackboard and/or specifically Blackboard courses
- Inability to complete the Blackboard login process
- Inquiries about Blackboard tools and features
To Report a Blackboard Issue:
- Option 1: Contact the SHU Call Center at 1-866-365-7575
- Option 2: Launch a support ticket
To launch a support ticket, follow the instructions below:
- Visit: https://itsupport.sacredheart.edu
- Click Log In and select Incident Management to create a new incident.
- Select Blackboard as your category
- Enter a description of your issue and click submit
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Common Problems
- Inability to register online (check registration holds first)
- Inability to log into Web Advisor
- Grade entry issues
To Report a WebAdvisor Issue:
- Option 1: Contact the IT Call Center at
1-866-365-7575
- Option 2: Report the issue using the WebAdvisor online form.
NOTE: DO NOT USE THE WEBADVISOR FORM TO REPORT A BLACKBOARD ISSUE.
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