FAQs

Most of you have now received your PioneerPlusCard in the mail.  Here are the answers to the most frequently asked questions about the Electronic Refund Program.

Yes, you need the PioneerPlusCard to elect your refund preference.  Your SHU Card is not affected.

YES, EVEN IF YOU DO NOT EXPECT TO GET A REFUND, you are REQUIRED to sign on to www.PioneerPlusCard.com after receiving your card in the mail at home to select a refund preference.  You will need the card to log on.  Virtually every student receives some sort of student refund during his or her college career.  This initial selection ensures that there will be no delay in processing refunds for you in the future.

No, you also have the option to have your refund deposited directly to your bank via an ACH deposit.  

You have two refund choices a) activate a OneAccount or b) have your refund directly deposited through ACH to an account you already have.

You need your PioneerPlusCard 16-digit card number and your student ID number.

Yes, put it away in a safe place in the event you need to update or change your information in the future.

The Bancorp Bank that maintains the OneAccount is the same company that processes electronic payments for the University, so they are able to deposit the funds directly to the OneAccount when the funds are received from the University.

When ACH transfers are made from The Bancorp Bank to a different banking institution, there is additional processing time. 

Either way, the funds are available much more quickly then when receiving a paper check.  Checks are processed and mailed manually, and most banks place a hold on checks to allow the funds to clear.

Yes, there will be a Higher One ATM machine located on campus near the cashier’s window in the Academic Building.

No, the Bank of America ATM will remain on campus.  Please keep in mind that the Bank of America ATM is not a HigherOne ATM, and foreign transaction fees will be charged for PioneerPlusCard withdrawals on that machine.

There is a “Where’s my card?” feature on the first page of www.PioneerPlusCard.com; check there first to track your card.

If your home address is in a country outside of the United States, your card will be shipped to your local address in the next few weeks.

If you had an incomplete home address listed with Sacred Heart, you will need to correct your home address in WebAdvisor on the Sacred Heart University website.

There are no fees associated with the electronic delivery of your refund.  If you select the OneAccount as your method of receiving refunds, there are normal banking fees associated with the account.  A full schedule of fees can be found at www.PioneerPlusCard.com.  

There are no fees associated with the electronic delivery of your refund.  If you select the OneAccount as your method of receiving refunds, there are normal banking fees associated with the account.  A full schedule of fees can be found at www.PioneerPlusCard.com.  

No, the PioneerPlusCard program is ONLY for refunds issued by the Bursar’s office at this time.

There is a button called EasyHelp on the front page of www.PioneerPlusCard.com .  EasyHelp allows you to look for answers by category.  You can also call Higher One Customer Care at 1-877-405-5442 or the University at 203-371-7999 and ask for the Accounts Payable Department.