International Travel Policies
To better support international activities and to address risk management issues for the university and its faculty, staff, and students undertaking international travel, Sacred Heart established guidelines for traveling internationally on university-related business or with student groups. Note that policies specifically excludes all personal leisure or vacation travel.
The Business Office provides guidelines and establishes procedures for employees incurring business travel and non-travel expenses on the University’s behalf.
Group Travel Policies
All credit-bearing travel (i.e. study abroad courses, or courses with an international travel component) operate through the Office of Global Affairs. If you have any questions regarding proposing or operating credit-bearing international travel programs please review the information on proposing a program, the faculty leader handbook, or contact the Director of Global Affairs.
In an effort to strengthen the ability of the university to ensure the safety of faculty, staff, and students participating in official university international group travel a new travel registration procedure will be implemented. All Sacred Heart faculty and staff leading student groups outside the United States are required to disseminate and submit student and group leader risk management forms, as well as an HTH Roster.
The Risk Management Forms for International Group Travel, returned to and retained by the Office of Global Affairs, are available in International Non-Credit Group Travel Forms_AY1314.
Please allow a minimum of thirty (30) days prior to departure to complete necessary paperwork.
The Office of Global Affairs will facilitate HTH international health insurance enrollment for groups traveling abroad, as well as retain the risk management forms for each group. This group international travel policy ensures that all Sacred Heart employees and students are appropriately protected when traveling abroad, which is consistent with the university policy on international travel and risk management.
The policy also helps the University report international group travel accurately to our insurance carriers and provides the University the ability to contact travelers in the event of an emergency situation abroad.
Sacred Heart University has contracted with HTH Worldwide, a leading global health insurance provider, to provide you with service and protection in the event you become ill or injured during your program.
What online services are available on the HTH website?
Using the site, you can:
- Review insurance plan benefits and coverage dates/status
- Review emergency assistance benefit
- Download claims forms and instructions; check claims status
- Search for a doctor outside the U.S.
- Review health and safety information about their program's location
- Translate medication names, medical phrases and terms
- Review recent health and security news, and/or sign up to receive personalized email alerts
Your HTH health insurance will be valid for the dates of your travel abroad.
Once enrolled with HTH, you will be assigned a personal ID number (Certificate Number). This number will be on your ID card and may also be accessed through HTH Worldwide. Upon receipt of this number, please log on to the HTH Worldwide website to register and have access to the HTH tools, services, and benefits information. This site will show you how to do a doctor/pharmacy/hospital search, medical translation, file a claim, etc. You should familiarize yourself with HTH prior to travel abroad and you are encouraged to contact them anytime with specific questions. You will need to enter your personal HTH Worldwide ID number to register at this website.
If you are in need of non-emergency medical care overseas, you may contact HTH directly at the phone number or email address on your ID card for 24/7 service and assistance. Always contact HTH in the case of emergency or have someone else contact them on your behalf. If you are able to access the internet, please log on to the HTH website to locate a physician. HTH has already identified and certified physicians who can provide medical care in most of our study abroad destinations.
There is no deductible and no co-payment for your medical care through HTH partner providers. However, you will need to pay for prescription medicine out-of-pocket. Collect all receipts, and submit them along with a completed HTH claim form directly to upon your return to the U.S. If you are unable to receive care from an HTH provider and must see another provider, please contact HTH to see if the provider will accept payment from HTH. You may need to pay costs out-of-pocket. Collect receipts for every service provided and then submit the receipts and a completed HTH claim form directly to HTH after you return to the U.S. You are advised to bring a credit card with you for medical emergencies. Please read the policy information on the Basic Insurance below.
In the event of a medical or evacuation emergency, you should contact HTH immediately at: 1-888-243-2358 (phone number is on the card).
All Eligible Participants are entitled to Global Assistance Services while traveling outside of the United States. In the event of an emergency, you should go immediately to the nearest physician or hospital without delay and then contact HTH Worldwide. HTH Worldwide will then take the appropriate action to assist and monitor the medical care until the situation is resolved.
To contact HTH Worldwide in the event of an emergency, call 1.800.257.4823 or collect to +1.610.254.8771.
Submitting a Claim
Claims are to be submitted to:
Attn: International Claims
One Radnor Corporate Center, Suite 100
Radnor, PA 19087, USA
See the HTH Worldwide website for claim forms and instructions on how to file.
- Am I covered by my insurance for the activities that I wish to partake in while abroad? Are there any restrictions on my activities in the program's guidelines?
- What kinds of activity might I participate in that may be considered high-risk activities? (e.g. contact sports, bungee jumping, skydiving, driving, moped riding, skiing, etc.)
The Safe Travel Institute has produced a set of instructional films as part of its Safe Passage Travel Companion(TM) program. These films showcasing principles and strategies for safe travel. The Safe Travel Institute's goal is to help travelers process this information, learn how to travel safely, and enjoy their travels with a renewed peace of mind. There is danger at some level no matter the destination, but the Safe Passage Travel Companion(TM) resources can help give you the tools to help you be more prepared to handle yourself during your travels.
The Safe Passage Travel Companion covers topics such as:
- Researching destinations
- Choosing the safest hotel rooms
- Choosing the safest seats on an airline
- How to make yourself an unattractive target to a thief or terrorist
- How to tell if you are being watched or followed
- How to dress when traveling
- Tips on how to identify the first sign of trouble
- Avoiding predictable habits and travel patterns
- Common mistakes people make when traveling
Watch the Safe Passage Travel Companion Films Below:
The Safe Travel Institute is located in Spokane, Washington and operates one of America's top travel safety and personal security training and education programs.