Policies for Complaints Against the Program

Complaints Against the Program that Fall Outside Due Process 

The faculty and staff of the Graduate Healthcare Informatics Program strive to demonstrate a high level of ethical values and professionalism in all its activities.  In some cases, a situation may generate complaint for which no formal grievance process exists.  The complaint should be written, signed, include details about the complaint and documented evidence and mailed to: 

Program Director, Graduate Program in Healthcare Informatics
Sacred Heart University
5151 Park Avenue
Fairfield, CT 06825 

Please include contact information so the Program Director can reach you in order to resolve the complaint. 

The following outlines the process for handling a complaint against the Program: 

  1. When possible, the Program Director will discuss the complaint directly with the party involved within 14 business days.  The expectation is that the complaint can be satisfactorily resolved by this discussion.  The Program Director will provide a written description of the resolution to the person complaining.

  2. If dissatisfied with the outcome of the discussion with the Program Director, or if the complaint is against the Program Director, the complainant may submit a written complaint to the Dean, College of Health Professions.  The Program Director will provide the Dean with a written summary of previous discussions where applicable. The Dean will discuss the matter with the Program Director and complainant separately and may schedule a joint appointment or conference call with the Program Director and complainant in attempt to reach a solution.  The Dean will provide the complainant and the Program Director with a written letter outlining the solution reached through this step.

  3. If the complainant remains dissatisfied after step two, the last line of complaint is to the Provost, who serves as the chief academic officer of Sacred Heart University.

  4. Any letters or documentation associated with the complaint from the complainant, the Program Director, Dean, or Provost will be kept in a folder marked “Complaints against the Healthcare Informatics Program” kept in the program’s files for a period of five years.

Public Comments or Complaints Against the Program Regarding Regional, NEASC Accreditation

New England Association of Schools and Colleges’ (NEASC) Commission on Institutions of Higher Education (CIHE) is the regional accrediting body for colleges and universities in New England. CIHE receives both public comments and complaints. Public Comments consist of observations about the quality of the University and its programs based on an individual’s experience. Comments must be substantive but need not include evidence and may be written or emailed. Complaints must be written, signed, and meet CIHE’s criteria for complaints. CIHE’s complaint criteria, procedures for filing complaints, and links may be found here: https://cihe.neasc.org/information-public/comments-and-complaints 

 

Public Comments or Complaints Against the Program Regarding Connecticut Office of Higher Education Accreditation

The Connecticut Office of Higher Education is responsible for quality review of independent colleges located in Connecticut. If you believe that the University or Graduate Healthcare Informatics Program has not fulfilled its promises, you may file a complaint with the Office of Higher Education:

Office of Higher Education
61 Woodland Street
Hartford, CT  06105-2326
(800) 842-0229
http://www.ctohe.org/studentcomplaints.shtml