Complaints Against the Certificate Program that Fall Outside Due Process 

The faculty and staff of the Graduate Healthcare Administration Certificate Program strive to demonstrate a high level of ethical values and professionalism in all its activities.  In some cases, a situation may generate complaint for which no formal grievance process exists.  The complaint should be written, signed, include details about the complaint and documented evidence and mailed to: 

Program Director, Graduate Certificate in Healthcare Administration
Sacred Heart University
5151 Park Avenue
Fairfield, CT 06825 

Please include contact information so the Certificate Director can reach you in order to resolve the complaint.

The following outlines the process for handling a complaint against the Certificate program: 

  1. When possible, the Certificate Director will discuss the complaint directly with the party involved within 14 business days.  The expectation is that the complaint can be satisfactorily resolved by this discussion.  The Certificate Director will provide a written description of the resolution to the person complaining.

  2. If dissatisfied with the outcome of the discussion with the Certificate Program Director, or if the complaint is against the Certificate Program Director, the complainant may submit a written complaint to the Dean, College of Health Professions.  The Certificate Director will provide the Dean with a written summary of previous discussions where applicable. The Dean will discuss the matter with the Program Director and complainant separately and may schedule a joint appointment or conference call with the Certificate Director and complainant in attempt to reach a solution.  The Dean will provide the complainant and the Certificate Director with a written letter outlining the solution reached through this step.

  3. If the complainant remains dissatisfied after step two, the last line of complaint is to the Provost, who serves as the chief academic officer of Sacred Heart University.

  4. Any letters or documentation associated with the complaint from the complainant, the Certificate Director, Dean, or Provost will be kept in a folder marked “Complaints against the Graduate Certificate Program in Healthcare Administration kept in the program’s files for a period of five years. 

Public Comments or Complaints Against the Certificate Program Regarding Regional, NEASC Accreditation

 New England Association of Schools and Colleges’ (NEASC) Commission on Institutions of Higher Education (CIHE) is the regional accrediting body for colleges and universities in New England. CIHE receives both public comments and complaints. Public Comments consist of observations about the quality of the University and its programs based on an individual’s experience. Comments must be substantive but need not include evidence and may be written or emailed. Complaints must be written, signed, and meet CIHE’s criteria for complaints. CIHE’s complaint criteria, procedures for filing complaints, and links may be found here:  https://cihe.neasc.org/information-public/comments-and-complaints 

Public Comments or Complaints Against the Certificate Program Regarding Connecticut Office of Higher Education Accreditation

The Connecticut Office of Higher Education is responsible for quality review of independent colleges located in Connecticut. If you believe that the University or Graduate Healthcare Administration Certificate Program has not fulfilled its promises, you may file a complaint with the Office of Higher Education:

Office of Higher Education
61 Woodland Street
Hartford, CT  06105-2326